Shipping policy

At BrushHouse, we carefully package every original artwork to help ensure it reaches you safely and securely.

Processing Time

Orders are generally processed and prepared for shipment within 3–7 business days after payment is confirmed.

Custom or commissioned artworks may require additional time. The estimated completion and shipping timeline will be communicated separately for such orders.

Shipping

We currently ship artworks within India.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances beyond our control.

Packaging

Every painting is carefully packed using appropriate protective packaging to minimize the risk of damage during transportation.

For larger or particularly delicate artworks, additional protective packaging may be used.

Delivery

Please ensure that the shipping address and contact information provided at checkout are accurate.

Once an order has been handed over to the shipping carrier, tracking information may be provided where available.

If you are unavailable at the time of delivery, please follow the instructions provided by the courier service to arrange another delivery attempt.

Damaged Packages

Please inspect the package carefully when it arrives.

If your artwork appears damaged during transit, please take photographs of the package and artwork before discarding any packaging materials and contact us within 72 hours of delivery.

Please refer to our Return & Refund Policy for information about damaged artworks and refund or replacement requests.

Delays

BrushHouse is not responsible for delivery delays caused by courier services, incorrect addresses provided by the customer, weather conditions, natural events, strikes, holidays, or other circumstances beyond our reasonable control.