Refund policy

At BrushHouse, every artwork is an original piece created with care. Since original paintings are unique and may be one-of-a-kind, we have a limited return and refund policy.

1. Returns

We do not accept returns or exchanges simply because of a change of mind, personal preference, or incorrect size selection.

However, if your artwork arrives damaged, defective, or different from the artwork you ordered, please contact us within 72 hours of delivery.

2. Damaged Artwork

Please inspect your package as soon as it is delivered. If the painting has been damaged during shipping, please contact us within 72 hours and send:

  • Your order number
  • Clear photographs of the outer packaging
  • Clear photographs of the damaged artwork
  • A short video, if possible, showing the damage

After reviewing the evidence, we will provide an appropriate resolution, which may include a replacement (where possible) or a refund.

3. Wrong Artwork

If you receive an artwork different from the one you ordered, please contact us within 48 hours of delivery. We will arrange an appropriate resolution.

4. Refunds

If your refund request is approved, the refund will be processed to your original payment method after the artwork is received and/or the claim has been verified.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

5. Non-Returnable Situations

Returns or refunds will generally not be accepted for:

  • Change of mind or personal preference
  • Incorrect size selection
  • Minor colour differences caused by different screens, displays, or lighting
  • Damage caused by the customer after delivery
  • Improper handling, storage, framing, or installation of the artwork

6. Custom Artwork

Custom or commissioned paintings are non-returnable and non-refundable once the artwork has been started, except where the artwork arrives damaged or there is an issue attributable to BrushHouse.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Once an artwork has been dispatched, cancellation may no longer be possible.

8. Contact Us

For any return or refund enquiry, please contact us through our Contact Us page and provide your order number and details of the issue.

BrushHouse reserves the right to review each return or refund request individually in accordance with applicable consumer laws and regulations.